In the other clubs there is a surcharge on consumption. That is why, there the consumption is expensive, and in our club it is not. In other clubs the tea and mineral water cost a fortune; in our club they are free. There they have a fat waitress that gives you a stink-eye and at some point comes and states: ‘are you going to be be drinking that lemonade all day long? Order something else or leave the table!” We don’t have fat waitresses. Furthermore, we don’t have waitresses whatsoever.
So how do you pay in our club? The answer is simple- you pay by the hour. That is why we don’t chase away our customers. The longer you stay the better for us. You don’t have to have any consumption. You can just sit and read a newspaper or drink from our free tea or play our free pool. The most important thing is for you to feel good, to communicate with interesting people and have a great time.
As it is paid by the hour, does that mean that you have to pay when exiting, so that we let you go out of the club? No, when you talk on the phone, you don’t pay by the conversation. Instead at the end of the month you get a bill for all the conversations. We use the same logic, with the only difference that you get billed by the week, instead of by the month. Moreover, if you don’t pay, we, unlike the phone companies, are not going to chase you away, just when you show at the club next time, if you owe us money, we might not let you in.
What is the price for stay? The price will be constant – a lev an hour, but the time will not be of a constant flow. There will be coefficient that will be shown on the screen, where you see the faces of all the guests. When this coefficient is 0.5, then the price will be 0.5 levs an hour, if the coefficient is 2.0 then the price will be 2 levs. When it is downtime the coefficient will go down, then when it is rush hour the coefficient will go up. You can check on our web site what the coefficient for the next week will be, on a day by day and hour by hour basis. You can also check what the schedule is. This way you have a preliminary idea when you have a bargain and when there is something interesting that is worth visiting.
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How do you pay consumption? Every guest has an e-wallet. When you go to the bar, you order and the bartender gets money from the e-wallet. If the money there is all gone, the bartender lets you know that you are out of cash, and then you deposit as much money as you would like. If you have deposited more than you can spend today, then the money stays in the e-wallet and you can spend it next time. When you go to the bar there is no need to show your id, as the bartender knows you. He can see your name and picture on the screen.
Question: As the bartender can withdraw as much as he wants from my e-wallet, can he overcharge me or charge me for something I have not consumed?
Answer: It is not likely, as every order is noted in a computer. When you want you can get in the system and see who, when, how much and what has been charged to your account. The system is much more sophisticated than the receipts we get at other clubs. We also issue receipts, but only when you load your e-wallet, in all other cases a receipt is not needed. If you want you can test the system, so you can figure out how it works.
Question: As all payments are done with the e-wallet, how do I tip?
Answer: In the club “Everybody Knows Your Name” there are no tips. First of all the whole system is based on self service and we do not have waitresses, who give you a stink-eye and wait for a tip. Secondly the bartender and the rest of the staff are strictly forbidden to get tips. The logical next question is: how to make the staff kiss our ass, as we can’t bribe them with tip? Our system is much better and more sophisticated. We offer the opportunity to vote and rate the staff as well as the rest of the guests in the club. You can vote secretly, if you don’t like to confront with other people. You can vote openly if you want to get back to somebody or the opposite – to show them how much you value them. The voting system is much more sophisticated than the tipping system, as in the other clubs you can punish the insolent waitress only if you leave her without a tip, and more often than not this is not enough. In our club you can vote against her and this substantially will reduce her salary. If you don’t want to bother voting you don’t have to. You can vote never at all, but the whole thing is that every person of the personnel knows that you can vote for or against them, this will make them much more diligent.
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